Shipping Policy

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Thank you for choosing to shop with us! We aim to provide you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand our procedures, timelines, and any additional information related to shipping.

*All orders are received within 1-3 business days, excluding weekends and holidays after the first initial deposit. Please check our website for current lead times.*

 

Shipping Methods and Delivery Time:

  • Shipping methods and delivery timeframes vary depending on the destination and the selected shipping option.
  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment. Please note the tracking information may not be live for 1-2 business days after receiving your confirmation email.
  • Once delivered It is the customers responsibility to arrange appropriate measures to move the product safely inside the property.

Australia:

  • We offer several shipping options, including standard door to door services, depot pick up, Business delivery (forklift must be supplied onsite).

Delivery process breakdown

In-Stock Items (Ready to Dispatch)
 

Depot Collection – Sydney

  • Pickup available from: 19A Emporium Avenue, Kemps Creek NSW 2178
  • Please provide 24 hours’ notice before collection. (Collection hours: Monday to Friday, 7am–2pm)

 

Sydney Metro – Same Day Delivery (Postcodes 2000–2234)

  • If you're located in Sydney Metro, we’ll contact you via email to confirm you're ready to receive your order.
  • Once your product is collected from our Sydney depot, the freight company will call you 1 hour prior to arrival.

 

Door to Door Delivery – Australia Wide

  • We’ll contact you via email to confirm you're ready to receive your order.
  • Once your product is collected from our Sydney depot, you’ll receive an email confirmation that it is in transit.
  • The freight company will then contact you to schedule a delivery date and call you 1 hour prior to arrival.
  • Have questions? You can reply directly to the freight partner’s confirmation email and their team will assist.

 

Depot Collection – Outside Sydney

  • You’ll receive an email once your item is in transit.
  • Your nearest depot will contact you when your order is ready for pickup.
  • Have questions? You can reply directly to the freight partner’s confirmation email and their team will assist.

 

Out of Stock Items

  • Estimated dispatch dates are listed on each product page.
  • We’ll keep you updated throughout the process.
  • (Once your order is ready to go, the delivery steps above will apply.)

International (Outside of Australia):

  • All international shipping is door to door service only.

 

Shipping Rates & Information:

  • Shipping rates are calculated based on the total weight, dimensions, and destination of your order. All shipping costs are passed on directly to the customer from the courier.
     

Free Shipping Disclaimer:
We offer free shipping to most major metro and regional areas within Australia. Some locations are excluded — including Perth, Darwin, Tasmania and certain other areas.

If your delivery address does not display a free shipping option at checkout, please contact our team for a custom freight quote before completing your order. To keep things fair, Nordhaus will discount this quote by our fixed shipping allowance — meaning you only pay the difference.

 

Free Installation Disclaimer (Traditional Saunas):

Installation covers sauna assembly — customer is responsible for organising a licensed electrician to wire the heater.

 

 

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. Please note the tracking information may not be live for 1-2 business days after receiving your confirmation email.
  • You can use this tracking number to monitor the progress of your shipment through the designated courier's tracking service.

 

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. If you have made a mistake please notify us immediately.
  • We are not responsible for delays or mis-delivery resulting from incorrect or incomplete shipping information.

 

Order Tracking and Delays:

  • While we make every effort to ensure prompt delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier issues.
  • We will communicate any significant delays or changes in delivery times via email or other contact information provided during the checkout process.

 

Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact our customer support team within 48 hours of delivery.
  • We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

 

Delivery Disclaimer:

 

All saunas and ice baths are delivered by a third-party freight carrier. Orders arrive securely packaged on a pallet and are delivered to a safe, accessible area near your property using a pallet jack — typically your driveway, garage, or front yard. The delivery team is not responsible for unpacking, removing items from the pallet, or moving them into your home or backyard.

 

If you have purchased an additional installation service at the time of order, these additional steps will be handled as agreed.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.