FREQUENTLY ASKED QUESTIONS

GENERAL

Why choose NORDHAUS?

Choosing NORDHAUS means investing in high-quality, beautifully designed wellness products that enhance your daily life. Here are a few reasons why NORDHAUS stands out:

  1. Exceptional Design: Our products are not only functional but also aesthetically pleasing, seamlessly fitting into any space with sleek, modern designs.
  2. Quality Materials: We use premium materials, such as light-toned Canadian Hemlock timber in our saunas, ensuring durability and a luxurious feel.
  3. Innovation and Comfort: Our products are designed with the user in mind. For example, our saunas include powerful heaters and ample glass for an open feel, addressing common concerns like claustrophobia.
  4. Customer-Centric Approach: We offer great value at attainable prices, making wellness accessible without compromising on quality.
  5. Trusted Brand: With our roots in "Plunge Therapy," we have a proven track record of delivering excellent products and customer satisfaction.

At NORDHAUS, we’re committed to providing exceptional wellness experiences that cater to your needs and preferences. Welcome to a new standard of designer wellness.

I have noticed "Plunge Therapy" in some reviews & comments, what is that about?

"Plunge Therapy" was our original brand name, initially we launched as a cold plunge niche company with a single offering - our flagship Byron Plunge in Matte Black & Matte White. As we expanded our offerings to include saunas and other wellness products, we rebranded to NORDHAUS to better reflect our broader commitment to wellness and design.

Frequently asked questions

SHIPPING & DELIVERY

Where do you ship?

We offer free Sydney pick-up or metro delivery & fixed shipping rates at checkout for all major metro addresses. For deliveries outside these areas, please contact us for a personalized quote.

Delivery options - Residential & Commercial

There are a few different options available for shipping, such as pick up, delivery to your local depot or delivery directly to your door for both residential & commercial premises.

Can the ice baths & saunas fit through a standard door?

Delivery to your door does NOT include installation within the premises unless arranged separately. You will need to organize moving your order from the curbside to your desired placement on your property.

Saunas: Our saunas arrive flat-packed in large but thin boxes. All components can easily fit through any standard doorway.

Plunges: Our plunges are delivered in three boxes, all of which can easily fit through a standard doorway. The widest part of our plunge body, when transported on its side, measures 63cm wide.

Do you offer installation?

Nordhaus does not offer installation directly, but we have partnerships with third-party businesses that provide this service in some metro cities. Please reach out to us for more information and to see if this service is available in your area.

FREQUENTLY ASKED QUESTIONS

ICE BATH CARE

How do I clean my ice bath?

Our ice baths are made from acrylic and require very little maintenance, please wipe and clean your ice bath as if it were a regular freestanding bathtub - we personally use diluted vinegar in a spray bottle.

Water change? - How often do I need to change the water in my ice bath?

For a home-use plunge, we recommend replacing the water every month, depending on the degree of use and your own personal preferences.

For commercial-use, water-change requirements vary depending on use - please contact us with your usage estimates.

Filter - how often do I clean the filter?

Recommended cleaning schedule:
For everyday personal use - Clean filter every 3-4 weeks.
For heavy/commercial use - Varies depending on usage.

If you are using the Plunge in conjunction with a sauna, the filter will clog up quicker as heat opens up the pores to expose the bath to oils.

FREQUENTLY ASKED QUESTIONS

SAUNA CARE

How do I clean my sauna?

Never use chemicals to clean your sauna.

The best & safest way to clean your sauna is with diluted white vinegar in a spray bottle. Spray the timber surfaces & scrub with a bristle brush.